Refund policy

RETURN, REFUND & EXCHANGE POLICY


 

Return Eligibility

 

Returns or exchanges are accepted only in the following cases:

• Product received is damaged
• Incorrect product delivered

 

Requests must be raised within 18 hours of delivery.


 

Mandatory Proof Requirement

 

Customers must provide:

• Clear unboxing video and/or photographs

 

Claims without proof will not be accepted.


 

Verification & Approval

 

All return, exchange, or refund requests are:

• Subject to verification
• Approved at the sole discretion of Apolix Ventures LLP

 

Exchanges

• Exchanges are offered wherever possible
• Replacement items are dispatched after verification approval

 

Refunds

• Store credit is the default resolution
• Refunds to original payment method are issued only in exceptional cases
• Refund decisions are final and non-negotiable

 

Return Shipping

• Approved return shipping is borne by Apolix Ventures LLP
• No restocking fees apply

 

Non-Returnable Scenarios

 

Returns are not accepted for:

• Change of mind
• Incorrect selection by customer
• Used or altered products
• Sale or promotional items
• GST invoice related disputes (unless damage/wrong item)